Our Policy

We get it — sometimes things don’t work out. That’s why we’ve made returns simple.

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  You can return or exchange items within 30 days of delivery.
  
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  Items must be unworn, unwashed, and in their original condition (with tags still attached).
  
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  Returns are free if the item is faulty or we made a mistake. For other reasons (wrong size, changed your mind), return shipping costs are the customer’s responsibility.
  

How to Make a Return

1. 
   Email us at olly@spiralsurf.com with your order number and reason for return.
   
2. 
   We’ll send you the return instructions.
   
3. 
   Pack your item securely in eco-friendly packaging (reuse ours if possible 🌱).
   
4. 
   Once we receive it, we’ll process your refund or exchange within 5–7 business days.
   

Refunds

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  Refunds are issued back to your original payment method.
  
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  You’ll receive a confirmation email once your refund has been processed.
  

Exchanges

Want a different size or colour?

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  Let us know in your return request and we’ll reserve the new item (if available).
  
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  Exchanges are shipped once we receive your original item.
  

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

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  Worn beanies
  
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  Gift cards
  

Questions?

If you’re unsure about sizing before you buy, check our Size Guide

Still stuck? Contact us at olly@spiralsurf.com or via our Contact Us Page